- Your order would be delivered through reputed courier companies at your doorstep, Standard delivery time is 2-5 days.
- Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 10 days for delivery.
- For some products delivery time may vary depending upon the stock availability, size of the order, shipping address, size of the product and make to order products.
Unfortunately no, however you can simply place another order.
- Please check your bank/credit card account to first ensure if your account has been debited.
- If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
- The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this.
- Please check with your bank for more details. If your bank informs you otherwise please get back to us.
- If the money has been credited to our account we would initiate refund within 3 days of your request.
- Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
- Net Banking 5-7 business days
- Debit Card 5-7 business days
- Credit Card 7-21 business days
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Retailefy is happy to serve customers and fulfill their requirements.
- Receive a full refund for any reason if you return a product within 5 days of your delivery date.
- For products returned with the following conditions below,
- Missing box items like cables, accessories, owner’s manual or software/ driver CD’s, etc.,
- Damage to the original manufacturing box or accessories,
- Damage or dents incurred during the return shipping process,
- Tampered / Missing barcode from the product,
- Branded product received seal opened,
- Empty packet/some items or accessories are missing,
- Wear and tear on the product like small scratches and dents.
- A missing/damaged fee upto 25% will be deducted from the refunded amount.
- Payment Gateway/COD charges and shipment/courier cost will also be deducted.
- Products received with physical damage must be reported to retailefy.com on the same day of the
- Products purchased through Super Saver Deal/Best Price Deal/Deal/Open Box/Garage Sale or under any promotion cannot be returned. All such sales are final. Products sold under these promotions have been tested and are guaranteed to be functional. If you have a reason to believe that your product is non-functional, please contact us on firstname.lastname@example.org with video and photographic evidence of the same.
- We do not accept returns of the following items:
- Consumable products
- Food items
- Hygiene related products
- Health related products
- Inner wears/lingerie’s.
- Software products.
- Products with manufacturer seal, once the seal is opened it cannot be assigned to another user.
- Gift Cards and Gift Vouchers
- Unless you have received a damaged or defective product or a product different than the one you have
ordered, you are responsible for shipping the product back to our facility.
- If you would like to return a product, it is required to either submit the Contact Us form or call
us as soon as possible at +91-989 949 5324. All returns must be authorized and the return shipment
must be mailed within 2 days of receiving the original shipment.
- The refund will be initiated only after the package has been received back at our facility.
- The refunded amount will be transferred, as per banking and payment gateway norms, within 10
business days of the receipt of the returned shipment.
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
- If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Retailefy will contact you for your bank account details.
- It normally takes 7-10 days for your money to get reflected in your bank account.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
It takes 7-10 working days for the money to be credited to your account.
We accept the following modes of payment:
- Debit/Credit Cards/Net banking of all major banks
- Cash On Delivery (COD) – Selected locations/products
- Your online transaction on Retailefy is secure with the highest levels of transaction security currently available on the Internet. Retailefy uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
- All credit card and debit card payments on Retailefy are processed through secure and trusted payment gateways managed by leading banks.
- Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
- Retailefy.com (The Company) hereby informs User that Users receipt of an electronic or other form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products. The Company may require additional verifications or information before accepting any order.
- The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed at its sole discretion.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.