Terms and Conditions

1. Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive a sms and an email with your order details.
2. Once your order is dispatched you receive a sms and an email with your tracking details.
3. Please check your spam and old sms-es for the status of your order, if you don’t see any updates.
4. In case of any unforeseen events which delay your order you would receive a special update from our end.

Yes we accept bulk orders(click here to fill Bulk Order Query form), please place an order and we will call you on the number provided by you.

Unfortunately no, however you can simply place another order.

1. Please check your bank/credit card account to first ensure if your account has been debited.
2. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
3. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this.
4. Please check with your bank for more details. If your bank informs you otherwise please get back to us.
5. If the money has been credited to our account we would initiate refund within 3 days of your request.
6. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
   1. Net Banking 5-7 business days
   2. Debit Card 5-7 business days
   3. Credit Card 7-21 business days

1. Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days).
2. This refers to the number of working days it will take to dispatch the product from our end.
3. The delivery may take 1-3 days depending on the address specified for the order.

1. Retailefy believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern with us within the TrustPay period. Do share photographs of product it must be four angle photograph (Videography will be highly appreciated).
2. We will look at it immediately and get back to you.

1. We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
2. The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Return Policy

Retailefy is happy to serve customers and fulfill their requirements.

1. Receive a full refund for any reason if you return a product within 5 days of your delivery date.
2. For products returned with the following conditions below,
   • 1. Missing box items like cables, accessories, owner’s manual or software/ driver CD’s, etc.,
     2. Damage to the original manufacturing box or accessories,
     3. Damage or dents incurred during the return shipping process,
     4. Tampered / Missing barcode from the product,
     5. Branded product received seal opened,
     6. Empty packet/some items or accessories are missing,
     7. Wear and tear on the product like small scratches and dents.
   • A missing/damaged fee upto 25% will be deducted from the refunded amount.
   • Payment Gateway/COD charges and shipment/courier cost will also be deducted.
3. Products received with physical damage must be reported to retailefy.com on the same day of the
   delivery.
4. Products purchased through Super Saver Deal/Best Price Deal/Deal/Open Box/Garage Sale or under any promotion cannot be returned. All such sales are final. Products sold under these promotions have been tested and are guaranteed to be functional. If you have a reason to believe that your product is non-functional, please contact us on support@retailefy.com with video and photographic evidence of the same.
5. We do not accept returns of the following items:
   1. Consumable products
   2. Food items
   3. Hygiene related products
   4. Health related products
   5. Inner wears/lingerie’s.
   6. Software products.
   7. Products with manufacturer seal, once the seal is opened it cannot be assigned to another user.
   8. Gift Cards and Gift Vouchers
6. Unless you have received a damaged or defective product or a product different than the one you have
   ordered, you are responsible for shipping the product back to our facility.

Return Process

1. If you would like to return a product, it is required to either submit the Contact Us form or call
   us as soon as possible at +91-989 949 5324. All returns must be authorized and the return shipment
   must be mailed within 2 days of receiving the original shipment.
2. The refund will be initiated only after the package has been received back at our facility.
3. The refunded amount will be transferred, as per banking and payment gateway norms, within 10
   business days of the receipt of the returned shipment.

1. Its “No longer needed”.
2. Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
3. Made to Product (on demand) will not be returned.
4. If the Product is damaged by the customer, in any manner as may be determined by Retailefy at its sole discretion.
5. If Product has been used by the customer.
6. If Product sold as combo/sets cannot be returned as individual Product.

1. For Products purchased on Retailefy, in the event the customer has any concern with the Product, the customer shall inform to Retailefy Customer care within 48 Hours of product delivery through E-Mail.
2. Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
3. If customer is sharing photographs of product it must be four angle photograph (Videography will be highly appreciated).
4. In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
5. In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
6. All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
7. Retailefy shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

1. In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
2. For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
3. Refunds / Returns shall NOT be allowed in the following cases:
   1. Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
   2. In case where price tags, labels, original packing, freebies and accessories, box are missing.
   3. If the Product is damaged by the customer, in any manner as may be determined by Retailefy at its sole discretion.
   4. If Product has been used by the customer.
   5. If Product sold as combo/sets cannot be returned as individual Product.

1. If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
2. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

1. We work to provide the most hassle-free online shopping experience. We initiate the refund process as soon as we receive the details.
2. Damaged products are returned to our warehouse and are quality checked.

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

1. If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Retailefy will contact you for your bank account details.
2. It normally takes 7-10 days for your money to get reflected in your bank account.

1. Once you agree for NEFT refund, you will receive an email from Retailefy customer support team asking for.
   1. Bank Name
   2. Account Number
   3. Account Holder’s name
   4. IFSC code
   5. Location of the Bank.
2. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

It takes 7-10 working days for the money to be credited to your account.

We accept the following modes of payment:

1. Debit/Credit Cards/Net banking of all major banks
2. Cash On Delivery (COD) – Selected locations/products
3. NEFT/RTGS

1. COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online banking / Net Banking.Retailefy offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.
2. Not all deals/products have COD option. Please check the deal page before buying. Retailefy does not offer COD at all locations. Please enter your pin code to check the availability of COD option at your location.
3. Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Hence, based on your location COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

1. Your online transaction on Retailefy is secure with the highest levels of transaction security currently available on the Internet. Retailefy uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
2. All credit card and debit card payments on Retailefy are processed through secure and trusted payment gateways managed by leading banks.
3. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

1. Retailefy realizes the importance of a strong fraud detection and resolution capability.
2. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
3. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
4. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
5. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

1. We regret the inconvenience caused. Please send us a mail on support@retailefy.com with your transaction details and we will look into it immediately.
2. If your money has not reached us, it will surely be refunded back to your account.

1. In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process.
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 989-949-5324.

1. Retailefy.com (The Company) hereby informs User that Users receipt of an electronic or other form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of User’s order to accept or decline User’s order for any reason. The Company further reserves the right any time after receipt of User’s order, after prior notice to User, to supply less than the quantity User ordered of any item. User’s order will be deemed accepted by the Company upon shipment of products. The Company may require additional verifications or information before accepting any order.
2. The Company shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed at its sole discretion.